Reserving a round-trip car is a smart way to plan ahead with Communauto. Your vehicle will be ready exactly when and where you need it. But to keep the system running smoothly, it’s important that members return the car on time.
Running late happens. Whether you’re caught in traffic or your plans change unexpectedly, here are some easy ways to avoid late fees with Communauto and keep your experience hassle-free.
Book additional time
It’s much cheaper to book an extra 15 minutes than to pay a late fee. Plus, you can modify your reservation free of charge up to 2 hours before the start time. Learn more: Modifying or Canceling a Reservation – Communauto FAQ
Extend your trip in the app
If you realize you’re running behind, check the app to see if you can extend your reservation. Keep in mind that this option won’t be available if the car is already reserved by another member or if you are already late.
Consider a FLEX car
FLEX cars offer more flexibility because they don’t need to be returned at a specific time. If your plans are a bit up in the air, a FLEX car could be a better choice than a round-trip vehicle.
Call us
We are here to help! Always contact us right away in case of emergency.
Sometimes being late is unavoidable, like when traffic is backed up after an accident or if you become ill unexpectedly. Life happens and our staff can help.
See details on our fines here. These can add up quickly: the later you are the higher the fine. Follow these simple tips to avoid unnecessary charges and make every Communauto trip smooth and stress-free.